Customer Success Associate

TL;DR

Customer Success Associate: Managing day-to-day relationships with customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services with an accent on consultative customer service and identifying cross-selling opportunities. Focus on determining customer goals, compliance challenges, and business needs.

Location: Hybrid (8 days/month) in USA - Madison, WI

Salary: $34,300.00 - $57,400.00 USD

Company

hirify.global is a global leader in professional information services.

What you will do

• Deliver prompt and professional service to customers through verbal and written communications.
• Provide consultative customer service to determine customer goals, compliance challenges, and business needs.
• Manage the full-life cycle of the order process and identify cross-selling opportunities.
• Organize and prioritize case volumes of requests utilizing SalesForce and other internal systems.
• Manage your own customers and work across Customer Service function to complete or resolve customer requests.
• Develop and maintain positive working relationships with customers and other key partners.

Requirements

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
• Minimum of one year of B2B client/customer service experience, preferably in banking, insurance, hospitality, retail, and/or legal industry.
• Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act.
• Proficient with Microsoft Office Suite applications.

Nice to have

• Strong organizational, time management, prioritization, and decision-making skills.
• Ability to absorb product knowledge quickly and process information to apply to customer needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Experience generating add-on sales revenue.
• Strong analytical and problem-solving skills.

Culture & Benefits

• hirify.global offers a wide variety of competitive benefits and programs.
• Includes Medical, Dental, & Vision Plans, 401(k), FSA/HSA.
• Commuter Benefits, Tuition Assistance Plan.
• Vacation and Sick Time, and Paid Parental Leave.

Hiring process

• Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.