Connectivity Specialist (Customer Success)

TL;DR

Connectivity Specialist (Customer Success): Providing technical guidance and troubleshooting integration issues for a property management platform with an accent on OTA connectivity, product configuration, and platform adoption. Focus on investigating root causes of technical problems, ensuring high customer satisfaction, and escalating product feedback to engineering teams.

Location: Must be based in Spain

Company

hirify.global is a fast-growing vacation rental software company that empowers property managers worldwide to grow their business through technology.

What you will do

• Provide expert technical guidance to customers regarding OTA connection types and features.
• Proactively troubleshoot and resolve complex integration issues related to the platform.
• Manage end-to-end support cases, guiding clients through setup and resolution processes.
• Deliver effective support across multiple channels including email, phone, chat, and live screen-sharing.
• Build and maintain strong, consultative client relationships through clear communication.
• Collect and escalate detailed customer feedback to internal teams to drive product improvement.

Requirements

• Must be based in Spain.
• Previous experience in a technical support or customer-facing service role.
• Strong logical reasoning and independent problem-solving capabilities.
• Proven ability to conduct live product walkthroughs and screen-share sessions.
• Strong verbal and written communication skills with a customer-first mindset.
• English proficiency required for all applications and CVs.

Nice to have

• Background in the tourism or tech industries.
• Experience with OTAs or Channel Managers.
• Familiarity with Zendesk and Slack or similar support tools.
• Experience working in a startup environment.

Culture & Benefits

• Fully remote work flexibility.
• 25 days of paid vacation plus specialized holiday schedules in August.
• Comprehensive health insurance package including dental and psychological support.
• Flexible remuneration plan for meals and transportation.
• Home-office setup allowance provided.
• Access to free Spanish language classes.