Business Banking Customer Operations Advisor

TL;DR

Business Banking Customer Operations Advisor (Fintech): Providing multi-channel support to business banking clients by resolving queries, identifying vulnerabilities, and addressing financial concerns with an accent on empathy and risk management. Focus on delivering high-quality service, spotting process inefficiencies, and maintaining strict adherence to banking regulations.

Location: Must be a UK resident and have the right to work in the UK

Salary: £24,750 - £29,625

Company

A digital-first UK bank dedicated to making money work for everyone by solving financial problems through innovative technology and exceptional customer service.

What you will do

• Support business customers via phone, in-app chat, and email to resolve complex financial queries.
• Identify potential vulnerabilities and financial crime, escalating issues to specialist teams as necessary.
• Simplify complex information to provide clear, empathetic, and effective customer solutions.
• Proactively review and suggest process improvements to enhance team efficiency and customer experience.
• Collaborate with teammates to share knowledge and maintain high performance standards.

Requirements

• UK resident, aged 18 or over, with the right to work in the UK (no sponsorship provided).
• High standard of written and spoken English.
• Availability for 8 weeks of full-time remote training starting Monday, 25th May 2026.
• Ability to work on a rotational basis covering 6am - 10pm including Bank Holidays and weekends.
• Comfortable working in a fast-paced environment and using new technology systems.

Culture & Benefits

• Flexible working hours with a focus on trust and performance.
• £1,000 annual learning budget for books, training, and conferences.
• Full remote setup provided including MacBook and home office support.
• Inclusive and diverse environment prioritizing growth and work-life balance.
• Competitive salary plus share options and other traditional benefits.

Hiring process

• Application Stage
• Recruiter Call
• Interview with the Team