Customer Success Associate (Fintech)

TL;DR

Customer Success Associate (Fintech): Assisting customers with operational and procedural challenges in a global payment processing platform with an accent on clear communication and technical issue resolution. Focus on maintaining high customer satisfaction levels, managing support tickets, and collaborating with internal teams to ensure seamless service delivery.

Location: Must be based in or near Buenos Aires, Montevideo, or Sao Paulo (Hybrid)

Company

hirify.global is a global payments processor that enables companies to collect payments in emerging markets across the world.

What you will do

• Promote a customer-first environment by building welcoming client relationships.
• Provide top-quality service while complying with defined SLAs.
• Manage customer interactions with diplomacy, tailoring technical explanations to the user's level of understanding.
• Update and close support tickets with thorough documentation of activities and resolutions.
• Collaborate with various internal company departments to resolve escalated or high-priority issues.
• Identify and suggest areas for team and process improvements.

Requirements

• Current student of a Bachelor’s degree in Administration, Industrial Engineering, Communication, or related fields.
• Passion for customer success and understanding client needs.
• Excellent interpersonal and communication skills.
• English proficiency required for written and spoken support.
• Ability to learn quickly and act with resourcefulness.

Nice to have

• Basic knowledge of SQL.
• Strong Excel skills.

Culture & Benefits

• Flexible schedules driven by performance and impact.
• Access to a Premium Coursera subscription for learning and development.
• Free English, Spanish, or Portuguese language classes.
• Referral bonus program for identifying new talent.
• Monthly social budget to connect with the team in person or remotely.
• Access to hirify.global Houses for co-working retreats globally.