Customer Support Agent (Spanish)

TL;DR

Customer Support Agent (Spanish): Delivering high-quality service to players of online casino brands with an accent on resolving inquiries via live chat and email. Focus on managing account verification, KYC processes, and collaborating with fraud and responsible gambling teams to ensure player satisfaction.

Location: Must be based in or prepared to relocate to Melilla, Spain

Company

hirify.global is a portfolio of leading online casino brands and an in-house game studio with a strong people-led culture focused on regulated markets.

What you will do

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate support regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints efficiently with a focus on first contact resolution.
• Assist with account verification and KYC processes.
• Monitor player feedback and suggest improvements to the player experience.
• Collaborate with Responsible Gambling, Fraud, and AML departments to resolve complex issues.

Requirements

• Native level of Spanish and good level of English.
• Proven background in a customer support role, ideally within the iGaming environment.
• Must be Melilla based or prepared to relocate.
• Ability to work shifts, including nights and weekends.
• Exceptional communication skills and high attention to detail.
• Ability to work well under pressure and enjoy problem-solving.

Culture & Benefits

• Competitive salary and relocation package.
• Private health insurance.
• Annual wellbeing benefit allowance.
• Weekly breakfast and regular social events.
• Opportunity for long-term career progression in a rapidly growing company.