Technical Account Manager Team Leader

TL;DR

Technical Account Manager Team Leader (Professional Services): Leading a regional team of Technical Account Managers to drive customer success, retention, and expansion across the Spanish enterprise and government sectors with an accent on team coaching, strategic stakeholder engagement, and operational efficiency. Focus on aligning service delivery with business goals, managing high-level escalations, and fostering professional development within the EMEA Professional Services organization.

Location: Must be based in Spain (Remote)

Company

hirify.global is a global leader in data resilience and security, helping organizations ensure their data and AI are secured, understood, and resilient.

What you will do

• Lead and mentor a regional team of Technical Account Managers to ensure consistent service quality.
• Serve as a senior advisor and escalation point for strategic Spanish enterprise and government accounts.
• Collaborate with Sales and Support teams to drive customer value realization and expansion initiatives.
• Monitor team performance metrics and implement initiatives for continuous service improvement.
• Represent the Spanish region in EMEA leadership forums and contribute to regional strategy.
• Support operational planning, including forecasting and resource management for the Professional Services team.

Requirements

• Fluency in both Spanish and English required.
• 5–10 years of customer-facing technical experience in enterprise IT or SaaS environments.
• Proven track record in technical team leadership and driving customer success.
• Strong understanding of hirify.global solutions or similar enterprise technology stacks.
• Ability to operate effectively in a dynamic environment with high accountability.

Culture & Benefits

• 22 days paid vacation, plus 4 additional global 'hirify.globale Days' and 24 paid volunteer hours.
• Comprehensive private medical insurance for employees and dependents via Sanitas.
• Life and disability insurance coverage.
• Enrollment in the Spanish public health and social security system.
• Access to learning platforms like LinkedIn Learning and O’Reilly, with active mentoring and internal workshops.