Customer Success Manager (Arabic/German/SaaS)

TL;DR

Customer Success Manager (SaaS): Driving platform adoption and value realization for enterprise clients with an accent on executive relationship management and technical solution guidance. Focus on identifying growth opportunities, managing complex customer success plans, and ensuring measurable impact for large-scale IT operations.

Location: Must be based in or able to commute to Manchester, UK (Hybrid: 3 days in office, 2 days remote).

Company

hirify.global is a global leader in digital employee experience management software, providing IT teams with real-time analytics and automation to proactively optimize digital workplaces.

What you will do

• Own and execute customer success plans to ensure strategic value realization.
• Engage and build relationships with executive stakeholders as a trusted advisor.
• Identify and pursue cross-sell and upsell opportunities for hirify.global services.
• Host workshops to facilitate customer journey development and outcome quantification.
• Manage renewals in collaboration with account teams and value tracking activities.
• Provide critical feedback to product management and R&D based on customer needs.

Requirements

• Arabic language fluency is essential for this role.
• 3-5 years of experience as a Customer Success Manager in the software industry.
• Strong technical background or ability to quickly master complex SaaS solutions.
• Ability to drive adoption and value across people, process, and technology.
• Excellent communication and interpersonal skills for senior-level interactions.
• Fluent English proficiency is required; German or French skills are highly desirable.

Nice to have

• Solid understanding of IT Operations and ITSM processes (ITIL).
• Experience in End User Computing or Client Management practices.

Culture & Benefits

• Flexible work hours to support international customers.
• Unlimited paid time off on top of 25 days of annual holidays.
• Comprehensive private health insurance for you and your family.
• 12% pension contribution (6% employer / 6% employee match).
• 16 weeks of fully paid leave for primary caregivers.
• Monthly gym and fitness membership reimbursement.