Quality And Compliance Director (Gamedev)

TL;DR

Quality and Compliance Director (Gamedev): Leading the quality assurance function for auditing moderation enforcement decisions, player support workflows, and machine learning model performance with an accent on identifying quality gaps and driving systemic improvements. Focus on ensuring that trust and safety and player support functions meet quality standards and improve player experiences.

Location: Onsite in Cary, United States

Company

hirify.global is known for award-winning games and engine technology.

What you will do

• Lead the development and execution of scalable QA frameworks.
• Identify gaps in moderation and player support workflows, recommending improvements.
• Partner cross-functionally with various teams to create calibration processes.
• Audit outputs of human moderators, player support agents, and ML classifiers for fairness and accuracy.
• Investigate quality issues and implement corrective actions.
• Report on quality KPIs and trends to senior leadership.

Requirements

• 7+ years in trust & safety or support quality assurance within a technology or gaming company.
• 5+ years in a leadership role, managing quality, audit, or oversight teams.
• Experience auditing machine learning models and human moderation decisions.
• Strong background working with classifier evaluation concepts and content moderation tooling.
• Proven experience working with vendor performance in global content moderation or support operations.
• Strong verbal and written communication skills, and comfort working on sensitive content types.

Culture & Benefits

• 100% premium coverage for medical, dental, and vision for you and your dependents.
• Mental well-being program through Modern Health.
• Unlimited PTO and sick time.
• Paid breaks throughout the year.
• 401k with competitive match.