Customer Success Coordinator (SaaS)

TL;DR

Customer Success Coordinator (SaaS): Providing operational management and support for sustainability programs across the Americas with an accent on customer adoption, platform demonstrations, and data analysis. Focus on bridging the gap between customers and internal departments to ensure successful deployment of the sustainability rating solution.

Location: Hybrid model in Mexico City (8 days per month in office)

Company

Leading provider of business sustainability ratings guiding companies toward a sustainable world.

What you will do

• Support Account Managers in implementing hirify.global solutions for customers in the US, Canada, and LATAM.
• Handle operational tasks including platform demonstrations, customer trainings, and data analysis.
• Guide customers through the supplier rating assessment process to drive product adoption and sustainability impact.
• Act as a liaison between customers and internal departments (CSR analysts, Product, Support) to resolve challenges.
• Lead internal projects to standardize and improve Customer Success processes.

Requirements

• 0-2 years of experience in direct customer support with large accounts in a fast-paced environment.
• Fluency in English, Spanish, and Portuguese (written and oral) is a must.
• Strong proficiency in Excel and data analytical skills.
• Formal education in Supply Chain, Sustainability, or Business.
• Must be based in Mexico City.

Culture & Benefits

• Hybrid work organization with flexible working hours.
• One-off IT and home equipment allowances for remote work.
• Wellness allowance for mental and physical wellbeing.
• Health care and life insurance after specified seniority.
• Professional learning, development, and career growth management.
• Annual performance bonus and referral bonus policy.