Customer Education Manager

TL;DR

Customer Education Manager: Own the strategy, build, and delivery of hirify.global’s customer education program with an accent on creating a smart, role-based learning experience. Focus on driving platform adoption and reducing the repetitive training burden on Customer Success.

Location: Hybrid in Denver, Colorado, United States

Salary: $90,000 - $136,000

Company

hirify.global empowers the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally.

What you will do

• Own the strategy and roadmap for hirify.global’s customer education program, including the selection and implementation of a learning management system (LMS).
• Design and build role-based learning pathways for key user personas, reflecting how each user actually engages with hirify.global.
• Develop engaging content including interactive modules, video walkthroughs, assessments, and certifications, leveraging AI tools to accelerate content creation.
• Ensure all education content is available in users’ native languages, using AI-assisted translation workflows.
• Work closely with Customer Success to identify training gaps and free the CS team to focus on high-value customer engagement.
• Partner with Product and Marketing to ensure education content stays current with platform updates and evolving use cases.

Requirements

• Experience in customer education or a role with meaningful transferable skills.
• Communicate clearly and explain complex things simply.
• Able to create the strategy and then execute it yourself, including producing, recording, editing, and publishing training materials.
• Are AI-native and instinctively reach for AI tools.
• Organised and can manage multiple content workstreams simultaneously.
• Proactive and self-directed.

Culture & Benefits

• Competitive salary range.
• Employee share scheme.
• Flexibility and promotion of a healthy work/life blend.
• Shorter work weeks with Friday afternoons off.
• Focus on mental and physical health, including Wellness Days and up to $500 USD for expert sessions every year.
• Comprehensive health care plan.