Vendor Trainer (Fintech)

TL;DR

Vendor Trainer (Fintech): Overseeing vendor training quality, performance governance, and instructional consistency for global customer support operations with an accent on security-focused curriculum development and compliance. Focus on conducting Train-the-Trainer workshops, performing classroom audits, and analyzing post-training performance metrics to ensure high-quality service delivery.

Location: Must be based in Chicago, IL; Denver, CO; or Westlake, TX and attend the office at least 3 days per week.

Salary: $101,000–$119,000 USD (Zone 2)

Company

hirify.global is a technology-driven financial platform working to democratize finance for all.

What you will do

• Oversee vendor training governance, including tracking completion rates and auditing content delivery accuracy.
• Deliver structured Train-the-Trainer workshops for vendor site trainers to ensure consistent, security-focused customer service standards.
• Observe classroom sessions and provide actionable verbal and written feedback to improve instructional quality.
• Track new hire performance, nesting progress, and knowledge retention metrics to identify training gaps.
• Collaborate with subject matter experts to update and localize training materials for global audiences.
• Implement evaluation methods to measure learner satisfaction and the application of skills in live production environments.

Requirements

• Proven experience working with vendor partners and managing structured training programs.
• Demonstrated ability to translate complex security and regulatory concepts into actionable guidance for support agents.
• Strong grasp of adult learning principles, instructional design, and training evaluation techniques.
• Ability to analyze performance data to inform decisions and drive continuous improvements.
• Excellent communication and engagement skills for working with diverse, international audiences.
• Must be willing and able to travel internationally up to 30% of the time.

Culture & Benefits

• Comprehensive health insurance with 100% employer-paid premiums for employees and 90% for dependents.
• Performance-driven compensation package including bonuses, equity ownership, and 401(k) matching.
• Flexible lifestyle wallet for wellness, learning, and personal spending.
• Extensive time-off policies including paid holidays, vacation, sick time, and parental leave.
• Supportive benefits including employer-paid life and disability insurance, fertility, and mental health programs.
• Dynamic, high-impact work environment focused on long-term professional growth.