Senior Manager, Customer Success (UKI)

TL;DR

Senior Manager, Customer Success (UKI): Leading and scaling the UKI team, ensuring Enterprise and Mid-Market customers achieve value and success with hirify.global with an accent on driving retention, expansion, and advocacy. Focus on defining regional strategy, leading a high-performing team of CSMs, and fostering strong customer relationships.

Location: Based in London, UKI team

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

• Lead and mentor a team of 8 CSMs across multiple European markets.
• Drive customer retention, expansion, and advocacy across Enterprise and Mid-Market segments.
• Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
• Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy and customer engagement.
• Act as an executive sponsor for strategic accounts, fostering strong, outcome-driven relationships.
• Represent the Voice of the Customer, influencing global Customer Success strategy and best practices.

Requirements

• 8+ years in Customer Success, Account Management, or Consulting within SaaS.
• 3+ years leading and scaling customer-facing teams, ideally across multiple European markets.
• Proven record of driving retention, expansion, and advocacy in Enterprise and Mid-Market accounts.
• Strong cross-functional influence and executive communication skills.
• Analytical, strategic, and people-centered leader with experience using CS and BI.

Culture & Benefits

• Environment that enables everyone to find their true potential, purpose, and passion.
• Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
• Committed to providing equal opportunity.
• Diversity in the workplace creates a more vibrant, richer environment.