Senior Technical Client Services Specialist (Fintech)

TL;DR

Senior Technical Client Services Specialist (Fintech): Enhancing client experiences and enabling global growth by leading a high-performing team specializing in the hirify.global/AxiomSL ControllerView platform. Focus on building strong client relationships, overseeing system upgrades, and ensuring timely resolution of complex issues.

Location: This position will be located in Wroclaw, Poland and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Salary: zł146,000 - zł285,000

Company

hirify.global is an equal opportunity employer.

What you will do

• Lead, mentor, and develop a high-performing team specializing in the hirify.global/AxiomSL ControllerView platform.
• Establish the Polish team as a trusted offshore knowledge hub supporting multiple regions.
• Build and maintain strong, trust-based relationships with clients across portfolios.
• Oversee system upgrades, deployments, and quality assurance activities.
• Troubleshoot and resolve complex client issues, ensuring timely and effective service delivery.

Requirements

• Proven years in a software engineering or software analyst role.
• Leadership skills, good interpersonal and communication skills.
• Solid understanding of relational database technologies (Oracle, PostgreS, SQL).
• Excellent interpersonal and communication skills.
• Fluency in English (spoken and written).

Nice to have

• Proficiency in Databases, Java; knowledge of R or Python.
• ControllerView knowledge.

Culture & Benefits

• Competitive base salary
• Annual bonus and equity grant
• Employee Stock Purchase Plan offering discounted company shares
• Pension plan PPK and 6 additional days off per year
• Extra vacation time based on tenure and 20 days/year of work from anywhere
• Paid time off to volunteer and health insurance
• 24/7 mental health support and global mentoring program
• Unlimited access to e-learning platforms, hybrid work setup, and comfortable office environment