Tier 1 Technical Support (Early Careers)

TL;DR

Tier 1 Technical Support (Early Careers): Providing technical analysis and support to hirify.global customers by investigating reported issues and providing resolutions. Focus on liaising with internal departments, communicating with customers, and documenting field installations and service findings.

Location: Lisburn, United Kingdom

Company

hirify.global is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

What you will do

• Provide technical analysis of customer issues and deliver exceptional support and guidance.
• Liaise with internal departments to obtain technical information for issue resolution.
• Communicate regularly with customers via phone and email to provide updates.
• Provide live support to Field Service Engineers, customers, and partners during installations and repairs.
• Create work instructions and training documentation for customers and field engineers.
• Document and maintain accurate records of field installations and service findings.

Requirements

• Remain professional and courteous at all times.
• Support the company's values and aim to deliver exceptional support.

Culture & Benefits

• Work together collaboratively.
• Believe in people and their potential.
• Challenge the status quo.
• Listen to learn and improve.
• Strive to do the right thing.