Customer Solution Specialist (E-commerce)

TL;DR

Customer Solution Specialist (E-commerce): Providing guidance and support to B2B e-commerce customers, addressing software questions, shipping logistics, and financial matters with an accent on professional and helpful interactions across multiple channels. Focus on empowering customers to become shipping experts, identifying patterns for improvements, and developing new skills in areas like process optimization and quality assurance.

Location: Based in our HQ in Eindhoven, Netherlands (Hybrid work model: at least 2-3x a week at the office)

Salary: €2,700–€3,000 gross/month, depending on experience

Company

hirify.global is a company where learning and fun go hand in hand, with an open and energetic culture.

What you will do

• Help B2B e-commerce customers navigate software, shipping logistics, and financial challenges.
• Interact with customers through calls, chats, and tickets, ensuring professional and helpful interactions.
• Empower customers to make confident decisions and become shipping experts.
• Spot patterns, suggest improvements, and help shape customer experiences.
• Grow, develop new skills, and explore areas like process optimization and quality assurance.

Requirements

• Based in the Netherlands and excited to be part of our Eindhoven HQ vibe.
• Full professional proficiency in English and French, in speaking and writing.
• Previous CS experience is a bonus; curiosity and mindset are more important.
• Excellent communication skills.
• Ability to learn, take ownership of mistakes, and grow from them.
• Ability to think on your feet, juggle multiple tasks, and stay cool under pressure.

Culture & Benefits

• 28 days of holiday + your birthday off.
• Mini-sabbatical of 4 weeks every three years.
• €2,000 study budget to develop skills.
• €500 Work From Home budget.
• 24/7 access to the office gym.
• Pension plan + health insurance discounts.