Technical Service Engineer

TL;DR

Technical Service Engineer (SaaS/AI): Supporting customers by resolving escalations, ensuring successful integration, and driving product improvements with an accent on technical solutions and second-level support. Focus on collaborating across teams to manage critical situations and enhance product innovation.

Location: Berlin, Germany

Company

hirify.global is a leader in digital identity and fraud prevention in Europe, providing AI-driven, SaaS-based identity solutions to diverse industries including financial services, telecommunications, travel, and gaming.

What you will do

• Support a diverse customer base by resolving escalations and ensuring effective app usage and integration.
• Identify product improvement areas and collaborate with teams to develop technical solutions.
• Act as a liaison between customer success, account management, and product engineering to resolve issues and de-escalate situations.

Requirements

• Must be located in Germany with several years of experience in second-level support, technical project management, or software engineering.
• At least 3+ years of professional IT experience in software development, technical solutions, and support.
• Academic background in Engineering or advanced technical degree.
• Proficiency in SQL programming; experience with Python and Java is highly valued.
• Familiarity with technologies such as HTTP(S), REST, iOS, and Android.
• Full professional proficiency in English is required; German language skills are a plus.

Culture & Benefits

• Access to mental health platform with 1on1 sessions.
• Unlimited training content and certification via Udemy.
• Support for remote work equipment and flexible working hours.
• Regular onsite gatherings and social events.
• Paid special leave days for family or personal reasons.
• Workcation opportunities to combine work with extended stays at holiday destinations.