Technical Writer / Knowledge Base Specialist (SaaS)

TL;DR

Technical Writer / Knowledge Base Specialist (SaaS): Taking ownership of product documentation and knowledge base, creating clear, structured, and user-friendly documentation to help customers understand and use the platform independently. Focus on transforming technical product features into practical guides and resources that improve the overall user experience.

Location: Barcelona, Spain

Company

hirify.global is the world’s leading tech platform for culture and live entertainment, democratizing access to culture and entertainment.

What you will do

• Own and maintain the company’s product Knowledge Base.
• Write and update documentation for platform features, configurations, and workflows.
• Create step-by-step guides, tutorials, and FAQs to support users.
• Translate technical concepts into clear and accessible content for non-technical users.
• Improve the structure, taxonomy, and organization of the knowledge base.

Requirements

• 3+ years of experience as a Technical Writer, Documentation Specialist, or similar role.
• Experience documenting digital products, SaaS platforms, or technical tools.
• Experience using documentation platforms such as Confluence, GitBook, Notion, Zendesk Guide, or similar tools.
• Excellent written communication skills and strong ability to structure and simplify complex information.
• User-centric mindset, focused on helping customers find answers quickly, and high attention to detail and content quality.
• Ability to quickly learn and understand technical products.

Nice to have

• Experience collaborating closely with Product or Engineering teams.
• Experience documenting APIs, integrations, or technical workflows.
• Basic knowledge of HTML or Markdown.
• Experience working in SaaS companies or tech startups.

Culture & Benefits

• Flexible schedule
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all hirify.global events and experiences
• Responsibility from day one, and professional and personal growth
• Great work environment, and international team of talented people
• 23 vacation days + your birthday off
• Health insurance from Day 1
• English or Spanish lessons
• Wellhub
• Flexible retribution (tax free allowance on restaurants and transport)