Ux Research Design Lead (Travel)

TL;DR

Ux Research Design Lead (Travel): Lead and shape the UX research and design function to optimize customer journeys, conversion, and engagement in a B2C travel and loyalty platform with an accent on design thinking, behavioral science, and customer retention. Focus on leading design teams, applying competitor analysis, and improving customer experience strategies in a hybrid London-based environment.

Location: Hybrid in London, United Kingdom

Salary: £80,000-£110,000

Company

hirify.global partners with a fast-growing B2C digital business focused on improving customer experiences in the travel and loyalty space.

What you will do

• Lead the design function and mentor junior designers
• Apply design thinking and behavioral science to optimize customer journeys and experiences
• Conduct competitor analysis and benchmark industry best practices
• Drive strategies to improve customer conversion and retention
• Identify and mitigate friction points in customer journeys
• Collaborate with cross-functional teams to align design solutions with business goals
• Establish design standards, processes, and frameworks to scale UX

Requirements

• Location: Hybrid role based in London, United Kingdom
• Proven experience in B2C UX research or design, ideally in travel or customer loyalty sectors
• Strong background in design thinking, behavioral science, and customer journey optimization
• Experience mentoring or leading junior designers or small teams
• Skilled in competitor analysis and translating insights into design strategies
• Track record of improving customer retention, conversion, and engagement metrics

Culture & Benefits

• Lead a new, high-impact design initiative
• Shape the UX research and design function from the ground up
• Work in a dynamic, B2C-focused team with real influence over product strategy