Head Of Customer Experience (EdTech)

TL;DR

Head of Customer Experience (EdTech): Leading student support, retention, and engagement systems with an accent on operational scalability and refund reduction. Focus on managing cross-functional teams, optimizing student journey metrics, and implementing data-driven operational infrastructure.

Location: Must be based in Argentina

Company

hirify.global is an award-winning online tech bootcamp provider mission-driven to help students succeed in technology careers through flexible learning and employment guarantees.

What you will do

• Design and improve the complete student journey from initial onboarding through program completion.
• Establish scalable support models and processes to boost student retention and satisfaction.
• Manage refund policies and payment retention to reduce refund requests by 15–20%.
• Own the operational budget for student experience while optimizing team efficiency and costs.
• Lead and mentor diverse teams across onboarding, success, and community engagement.
• Drive performance through rigorous KPI management and data-driven cross-functional partnerships.

Requirements

• Strong operational leadership background in fast-growing B2C environments like EdTech or FinTech.
• Proven track record of scaling operations and delivering measurable results in retention or efficiency.
• High analytical proficiency with experience in financial modeling, forecasting, and metric tracking.
• Experience managing multiple teams and leads, particularly during periods of restructuring.
• Ability to balance high-level strategic planning with hands-on operational execution.
• Excellent communication and people management skills with a proactive approach to crisis management.

Culture & Benefits

• Competitive compensation package.
• Full-time remote contract with flexible working hours.
• High autonomy to build and optimize systems from the ground up.
• Access to dedicated analytics support and CRM resources.
• Direct ownership over critical business metrics affecting company revenue.
• Collaboration within an experienced, global professional team.