VIP Sportsbook Manager (Igaming)

TL;DR

VIP Sportsbook Manager (Igaming): Managing and enhancing the experience of high-value clients with an accent on personalized relationship building and customer retention. Focus on analyzing player behavior, monitoring performance metrics, and ensuring product compliance within a sportsbook environment.

Location: Must be based in Warsaw, Poland (Onsite)

Company

hirify.global is a global technology company specializing in end-to-end products for fintech, iGaming, and marketing sectors.

What you will do

• Manage and maintain personalized relationships with VIP clients to ensure their needs are met.
• Analyze customer behavior and performance to evaluate bonus crediting and player engagement.
• Provide proactive solutions to resolve customer issues and improve overall satisfaction.
• Monitor and ensure product compliance with relevant industry regulations.
• Collaborate with internal teams to maintain high standards of support and sales excellence.

Requirements

• Proficiency in English and Romanian (written and spoken)
• Deep knowledge and experience in the Sportsbook domain.
• Strong communication, support, and negotiation skills.
• Detail-oriented mindset and proactive approach to problem-solving.
• Availability to work during scheduled shift business hours.

Nice to have

• Previous experience in a similar VIP management or sales role.

Culture & Benefits

• Competitive salary with monthly KPI-based bonuses.
• Opportunities for professional growth and career advancement within an international company.
• Comprehensive social benefits package.
• Team-building events and activities.
• Modern, spacious office environment.