IT Support Specialist (Data/AI)

TL;DR

IT Support Specialist (Data/AI): Providing high-caliber technical support and system administration in the London office with an accent on resolving hardware, software, and AV issues for a global workforce. Focus on maintaining IT platforms, managing asset lifecycles, and ensuring exceptional user experience through efficient troubleshooting and ticket management.

Location: Must be based in London, United Kingdom (Onsite role)

Company

hirify.global is a global data and AI company that provides a unified Data Intelligence Platform for analytics and AI workflows.

What you will do

• Provide expert technical support and troubleshooting for macOS, Chrome OS, and various SaaS applications.
• Maintain and manage hardware/software asset inventory and provisioning processes.
• Resolve AV and conference room connectivity issues for office stakeholders.
• Manage high-volume technical escalations via the global ticketing system.
• Collaborate with IT teams to implement automation, tools, and strategies for system improvements.
• Participate in a 24/7 on-call rotation to ensure service continuity.

Requirements

• 5+ years of relevant experience in IT support or systems administration.
• Expertise in macOS, Chrome OS, and enterprise SaaS tools like Okta, Slack, and Google Workspace.
• Working knowledge of endpoint management solutions such as JAMF, Airwatch, or Intune.
• Strong experience troubleshooting office networks and AV/conference room equipment.
• Ability to communicate complex technical concepts to non-technical users.
• Must be able to work onsite in the London office.

Culture & Benefits

• Comprehensive benefits package tailored to regional needs.
• Supportive environment committed to diversity and inclusion.
• Opportunities to work in a high-growth, global technology organization.
• Focus on professional development and internal process optimization.