Fiat Tech Support Specialist (Fintech)

TL;DR

Fiat Tech Support Specialist (Fintech): Supports hirify.global’s fiat-related products and operations by troubleshooting user and partner issues across deposits/withdrawals, card and bank transfer flows, payment rails, and related risk/compliance touchpoints with an accent on incident & case handling, partner/payment rail support, operational excellence, compliance & risk coordination. Focus on end-to-end investigation, manage escalations for high-severity cases and partner-impacting outages, and providing clear user/partner updates.

Location: Remote

Company

hirify.global is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

What you will do

• Triage and resolve fiat product issues (bank transfer, local rails, card, payout/collection).
• Own end-to-end investigation: reproduce issues, collect logs/evidence, identify root cause, and coordinate fixes with Engineering/Product.
• Work with PSPs, banks, and other fiat partners to diagnose connectivity, settlement, and callback/webhook issues.
• Improve troubleshooting playbooks and internal tooling; document known issues, workaround steps, and escalation paths.
• Coordinate with Compliance/Risk teams on cases involving KYC/AML triggers, sanctions screening, fraud indicators, chargebacks, and suspicious patterns.

Requirements

• 2+ years experience in technical support / operations / incident response for fintech, payments, banking, or exchange products.
• Hands-on troubleshooting skills with APIs and transaction systems: HTTP, JSON, webhooks, error codes, retries, idempotency.
• Strong data and investigation ability: reading logs, analyzing transaction lifecycles, using SQL/spreadsheets to validate reconciliation results.
• Familiarity with fiat payment concepts: authorization vs capture, settlement, refunds/reversals, chargebacks, payout vs collection, cut-off times.
• Excellent written communication for user/partner updates and internal incident coordination.

Culture & Benefits

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).