Customer Experience Manager (Fintech)

TL;DR

Customer Experience Manager (Fintech): Managing client relationships and providing technical support for a fintech AI-powered finance automation platform with an accent on client needs assessment, issue resolution, and product integration. Focus on delivering personalized technical expertise, proactive support, and collaboration across internal teams to ensure exceptional customer outcomes.

Location: Medellín, Antioquia, Colombia. Hybrid work format with office presence required on Monday, Tuesday, and Thursday.

Company

hirify.global is an AI-powered fintech platform automating finance operations globally, serving over 5,000 companies with comprehensive finance automation solutions.

What you will do

• Establish and maintain strong client relationships as the main technical contact and liaison between clients and internal teams.
• Provide in-depth technical expertise on products, services, and technologies.
• Assess client needs and recommend tailored solutions and integrations.
• Resolve technical issues promptly through collaboration with internal teams.
• Deliver proactive support including best practices and optimization strategies.
• Conduct training and education sessions to empower clients.

Requirements

• Location: Must be based in Medellín with hybrid office attendance on specified days.
• Experience with ERP systems such as Netsuite or QuickBooks and accounting knowledge is a plus.
• Strong communication skills to articulate complex technical solutions.
• Ability to manage high ticket volumes and multitask effectively under pressure.

Nice to have

• Experience with Zendesk, Salesforce, JIRA.
• Background in Payments or Fintech industries.
• Experience in enterprise software or SaaS companies.
• Ability to read database tables using SQL queries.

Culture & Benefits

• Collaborative culture with a focus on quality and impact.
• Competitive benefits and flexible workplace.
• Career coaching and inclusive environment supporting diverse individuals.
• Commitment to equal opportunity and accommodations during recruitment.