Technical Success Manager II (SaaS)

TL;DR

Technical Success Manager II (SaaS): Responsible for the technical relationship with enterprise customers, acting as their technical champion and driving platform adoption and value realization. Focus on leading the customer journey from onboarding to value realization, ensuring customer satisfaction and driving consumption through platform usage.

Location: Auckland, New Zealand

Company

hirify.global builds an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.

What you will do

• Guide customers through the onboarding process, monitor adoption, and address hurdles to achieve committed usage levels.
• Lead personalized training sessions and create resources to empower users to fully leverage hirify.global solutions.
• Design and execute Mutual Activity Plans tied to Value/Outcomes, setting milestones and addressing deviations.
• Provide customer business review inputs, identifying successes, challenges, and growth opportunities.
• Build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within hirify.global.
• Support business case development for new opportunities, using success stories and ROI evidence.

Requirements

• Strong technical expertise in Kubernetes, knowledge of Cloud (AWS, Azure, or Google Cloud Platform Certified), and/or Observability Platforms.
• Solid understanding or hands-on experience with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting.
• Proven success in a customer-facing technical role, especially in the SaaS or technology sector.
• Strong communication skills to convey complex technical concepts to diverse audiences.
• Skilled at building and maintaining strong relationships with technical stakeholders.
• Proactive, solution-focused approach to customer challenges, with a commitment to customer success and satisfaction.

Culture & Benefits

• Innovative, supportive, and forward-thinking team environment.
• Dynamic work environment with opportunities for professional growth.
• Competitive benefits package.
• Flexible workforce model with fully office-based, fully remote, or hybrid options.
• Fostering a diverse, welcoming, and inclusive environment.

Hiring process

• Verification of identity and eligibility to work.
• Criminal background check required.
• Evaluation based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.