Customer Activation Manager

TL;DR

Customer Activation Manager: Delivering customer pilots and implementations in enterprise SaaS, ensuring customers achieve value quickly with an accent on connecting customer goals to practical use cases and translating data into measurable outcomes. Focus on strong execution, stakeholder engagement, and driving adoption and time-to-value.

Company

hirify.global empowers the retail industry to tackle theft and Organised Retail Crime, connecting people and intelligence to reduce crime.

What you will do

• Own end-to-end delivery of customer pilots and implementations within a set time frame.
• Build and execute pilot, implementation, and onboarding plans that drive pilot success metrics.
• Guide customers toward early value by identifying and activating high-impact use cases.
• Translate platform data into clear, measurable outcomes such as shrink reduction and operational improvements.
• Deliver customer training, onboarding sessions, and weekly performance updates.
• Work closely with Sales, CS Engagement, and Product teams to unblock progress and support conversion.

Requirements

• Experience delivering pilots, implementations, and onboarding in enterprise SaaS, retail, or data-driven environments.
• Ability to operate independently on clear priorities, managing timelines, dependencies, and risks.
• Communicate confidently with customers, explaining product value, outcomes, and ROI in clear, practical terms.
• Organized, detail-oriented, and comfortable managing multiple workstreams at once.
• Proactive, growth-minded, and comfortable travelling monthly or as needed to support customers.
• Fluency in English and Spanish a plus!

Culture & Benefits

• Competitive salary range and employee share scheme.
• Flexibility and focus on mental and physical health, including Wellness Days and funds for expert sessions.
• Comprehensive health care plan.
• Family-friendly policies, including paid parental leave.
• Support for personal growth through courses, conferences, or events.
• Regular team lunches and social events during work hours.

Hiring process

• Submit a cover letter explaining your interest in the role and hirify.global.
• Your application will be acknowledged, and questions can be addressed.