Deskside Engineer (System Engineering)

TL;DR

Deskside Engineer (System Engineering): Maintaining and optimizing IT service management and desktop support contributing to the company's efficiency and user satisfaction. Focus on troubleshooting issues, ensuring thorough documentation, and ensuring compliance with company policies and industry standards.

Location: Hybrid work model.

Company

hirify.global is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Provide comprehensive IT service management support.
• Oversee desktop support operations addressing technical issues.
• Collaborate with team members to implement best practices in IT service management.
• Monitor system performance and troubleshoot issues to minimize downtime.
• Develop and maintain documentation for IT processes and procedures.

Requirements

• Demonstrate proficiency in IT service management.
• Exhibit strong skills in desktop support with a focus on remote solutions.
• Possess excellent problem-solving abilities.
• Show adaptability in a hybrid work model.
• Display strong communication skills.
• Have a keen eye for detail ensuring thorough documentation and compliance with standards.

Culture & Benefits

• Energetic, collaborative, and inclusive workplace.
• Global community with more than 300,000 associates around the world.
• Innovative environment where you can build the career path that’s right for you.