Customer Success Manager, Enterprise (SaaS)

TL;DR

Customer Success Manager, Enterprise (SaaS): Managing relationships with enterprise customers to ensure they maximize value from the hirify.global platform with an accent on achieving technical and business goals. Focus on driving product adoption, customer satisfaction, and renewals while providing actionable feedback to product teams.

Location: Portland, Oregon, must be conducted in a state in which we are currently registered to do business.

Company

hirify.global is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.

What you will do

• Build and own relationships across a book of business of around 25-30 enterprise accounts.
• Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning.
• Understand and advise customers’ priorities with hirify.global, capture and communicate KPIs and outcomes.
• Drive product adoption, customer satisfaction, and overall influence on customer health scores.
• Lead effective and consistent customer Business Reviews.
• Translate customer insights into actionable feedback for product and go-to-market teams.

Requirements

• 5+ years of experience in a customer-facing role with renewals experience; Customer Success Management, Renewals Management, or Key Account Management experience.
• Content management systems, content strategy, or agency experience preferred.
• Ability to understand hirify.global APIs, as well as the modern content management and digital experience stack.
• Technical proficiency and a keen interest in technology.
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities.
• Excellent oral and written communication skills.

Culture & Benefits

• Full-time employees receive Stock Options for the opportunity to share in the success of our company.
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• Value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days.
• Company paid parental leave to care for and focus on your growing family.
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.