IT Support Specialist

TL;DR

IT Support Specialist: Providing frontend IT support and troubleshooting hardware and software issues for internal users with an accent on onboarding/offboarding processes, collaboration, and documentation. Focus on improving existing processes, building tools that enhance workflows, and maintaining a positive influence in a dynamic workplace.

Location: Hybrid (Chicago, IL). Hybrid team members are expected to work from our Chicago office 1-3 times per week, depending on team norms. Remote roles are currently only available within the U.S. states except Alaska and Hawaii.

Salary: 67,000 - 87,000 USD per year (US)

Company

hirify.global is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments.

What you will do

• Be a vital part of the onboarding and offboarding for employee hardware and account access.
• Troubleshoot hardware and software while delivering top-notch support to employees.
• Share responsibility for the operations and support for a variety of business applications including Okta, Jamf Pro, Atlassian products, G Suite, and Slack.
• Support in office tech needs such as Google Meet AV hardware, computer support, and wifi triaging.
• Help strengthen the team with collaboration, processes, and workflows.
• Find opportunities for reducing toil and avoiding technical debt to reduce support and operations load on the team.

Requirements

• You are a resourceful, adaptable, and confident person who will help make our Chicago office a happy and productive place to work.
• Ability to step up as a mentor for the team as needed.
• Confidence to create solutions for processes that can be improved, issues being experienced, and help predict future hurdles.
• Desire to be a subject matter expert in one or more major tools used by the IT team.
• Strong experience with Mac operating systems and tools similar to Jamf Pro and Okta (or other IDP technologies).
• Superb communication skills in person, via email/tickets, and Slack.

Culture & Benefits

• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents.
• A matching 401(k).
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays.
• Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft.
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child.
• Ways to give back to your community through volunteer time off.