Lab IT Support Specialist

TL;DR

Lab IT Support Specialist: Providing frontline IT support and integration for laboratory instruments and research applications with an accent on lab equipment onboarding, IT process improvement, and research data management. Focus on troubleshooting, coordinating with labs and vendors, and maintaining asset management in a complex scientific environment.

Location: Onsite in Cambridge, MA and Burlington, MA, USA

Salary: $70,000 - $94,000 per year

Company

hirify.global is a leading biomedical and genomic research institution focused on accelerating the understanding and treatment of disease.

What you will do

• Perform initial triage and resolution of Lab IT incidents.
• Support research labs by documenting and improving IT processes and procedures.
• Coordinate instrument onboarding, upgrades, and repairs with labs and vendors.
• Integrate lab equipment into existing IT infrastructure ensuring seamless data acquisition and transfer.
• Install and support research applications for data acquisition and analysis.
• Maintain asset management logs and inform leadership about equipment status.

Requirements

• Must be onsite in Cambridge, MA and Burlington, MA.
• Degree in Computer Science or equivalent experience with 3+ years supporting Lab IT.
• Experience with technical documentation and customer service.
• Basic network troubleshooting and command line familiarity.
• Strong OS troubleshooting skills in Windows and Linux.
• Ability to work under minimal supervision with good time management.

Nice to have

• ITILv4 foundational knowledge.
• Experience managing projects or complex IT integrations.
• Familiarity with lab systems like Illumina, NovaSeq, Hamilton.
• Experience with ELNs, Jupyter Notebooks, Graphpad, Prism.
• Basic cloud experience, preferably GCP.

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan and flexible spending accounts.
• At least 13 paid holidays, winter closure, paid time off, parental and family care leave.
• Employee assistance program and supportive work environment.