Customer Experience International Director

TL;DR

Customer Experience International Director: Leading the unified international customer success, value creation, and clinical advisory teams to drive end-to-end customer lifecycle strategy with an accent on value realization and measurable outcomes. Focus on scaling governance, optimizing integrated global processes, and ensuring consistent high-quality engagement across multi-disciplinary international segments.

Location: Must be based in London, UK (Hybrid: 8 days/month in office)

Company

hirify.global is a global leader in professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Lead the unified International CX team across Customer Success, Value Creation, and Clinical Advisory functions.
• Define and oversee the enterprise framework for customer value realization and success metrics.
• Orchestrate end-to-end lifecycle management from onboarding to renewal and advocacy.
• Align cross-functional teams including Sales, Product, and Operations to ensure a unified customer strategy.
• Develop scalable playbooks, workflows, and KPI frameworks to optimize operational efficiency.
• Generate data-driven insights to inform product development, commercial strategy, and market prioritization.

Requirements

• Must be based in or able to commute to London, UK (Canada Square office).
• Proven strategic leadership experience in managing large, cross-cultural, and multi-disciplinary teams.
• Strong background in customer success, value realization, and end-to-end lifecycle management.
• Expertise in defining and implementing governance models and scalable operating procedures.
• Exceptional ability to influence cross-functional stakeholders including Sales, Product, and Marketing.
• Proficiency in leveraging customer insights to drive business growth and retention strategies.

Hiring process

• The company conducts a fair and genuine hiring process and expects candidates to participate without the assistance of AI tools or external prompts.
• The process includes in-person interviews at a hirify.global office to assess individual communication style and authenticity.