Senior Technical Account Director (SaaS)

TL;DR

Senior Technical Account Director (SaaS): Leading strategy and design of the Technical Account Management function to scale TAM teams, drive customer value, and deliver business outcomes with an accent on AI and digital adoption. Focus on developing scalable processes, strategic customer engagement, and cross-functional collaboration to enhance customer success globally.

Location: United Kingdom

Company

hirify.global empowers organizations worldwide with AI-powered customer and employee experience orchestration platforms.

What you will do

• Develop and execute global TAM strategy aligned with company and customer success goals.
• Define TAM roles, responsibilities, and career frameworks to scale teams effectively.
• Drive proactive and strategic customer engagement focusing on Digital and AI adoption.
• Collaborate with Product, Sales, and Customer Success teams to position TAMs as strategic advisors.
• Design scalable processes, tools, and training programs to enhance TAM effectiveness.
• Lead initiatives to streamline workflows, reporting, and measure TAM bookings and revenue.

Requirements

• Location: United Kingdom
• 10+ years leadership experience managing and scaling high-performing teams in global SaaS organizations.
• Strong technical background with ability to communicate complex concepts to non-technical stakeholders.
• Knowledge of Voice, Digital, AI, and emerging GenAI technologies.
• Proven success in strategy execution driving customer outcomes and business growth.
• Data-driven mindset with strong communication and relationship-building skills.

Culture & Benefits

• Work with a global team of over 6,000 employees embracing empathy and collaboration.
• Independence to make a significant impact and ownership of work.
• Competitive benefits and perks comparable to larger tech companies.
• Travel up to 10% as business requires.