Customer Care Officer

TL;DR

Customer Care Officer (MedTech): Managing customer enquiries, product orders, and technical support to ensure a seamless service experience with an accent on accuracy, efficiency, and data integrity within the medical device sector. Focus on resolving complex complaints, maintaining high-quality service standards, and collaborating with cross-functional internal teams.

Location: North Ryde, Sydney (Onsite)

Company

hirify.global is a global leader in intelligent hearing, audio, video, and gaming solutions, dedicated to enhancing sensory experiences and connecting people through innovative technology.

What you will do

• Manage incoming customer enquiries via phone and email.
• Process customer orders accurately and provide timely delivery updates.
• Record interactions and complaints in Salesforce.
• Provide basic product troubleshooting and technical information.
• Resolve customer feedback and escalate complex technical issues.
• Collaborate with logistics and service teams to ensure order fulfillment.

Requirements

• Must have full unrestricted Australian work rights.
• 3+ years of experience in a customer care or customer service role.
• Confidence in managing high volumes of inbound and outbound calls.
• Strong written and verbal communication skills.
• High attention to detail and data entry accuracy.
• Proficiency with Microsoft Office suite.

Nice to have

• Experience with Salesforce or Navision.
• Previous experience in a regulated medical device industry.

Culture & Benefits

• Comprehensive one-on-one system and product training.
• Retail discount platform and service recohirify.globalition awards.
• Access to an online wellbeing centre and EAP support.
• Employee discounts on hirify.global Hearing, Jabra, and SteelSeries products.
• Onsite facilities including fresh fruit and table tennis.
• Supportive, close-knit team environment.