Client Services Specialist (Chinese)

TL;DR

Client Services Specialist (Chinese): Providing first-line support to clients, ensuring excellent service and resolving issues with an accent on onboarding, KYC compliance, and platform demonstrations. Focus on gathering client feedback, maintaining cross-functional communication, and building long-term relationships through proactive communication and expert assistance.

Location: Melbourne, Victoria, Australia (Hybrid)

Company

hirify.global is a leading trading platform ambitiously expanding globally, known for its cutting-edge technology and client experience.

What you will do

• Serve as the primary point of contact for clients via live chat, email, and phone, ensuring timely and accurate resolutions.
• Guide clients through onboarding, KYC verification, and compliance.
• Conduct personalized platform demonstrations to empower confident trading.
• Gather and analyze client feedback to inform product enhancements and improve service standards.
• Maintain open communication with cross-functional teams to escalate complex issues and champion client needs.
• Stay informed of financial market trends to provide informed, value-adding support.

Requirements

• English & Chinese: C1+ level.
• Advanced interpersonal communication skills to engage professionally and convey complex information clearly.
• Skilled in understanding client needs, diagnosing issues, and proposing effective solutions.
• Eagerness to learn and thrive in the fast-moving trading industry.

Nice to have

• Previous experience in customer support or financial services environments.
• A genuine interest in trading and financial markets.

Culture & Benefits

• Competitive salary.
• Work-life harmony.
• Generous time off.
• Employee referral program.
• Comprehensive health & pension benefits, plus location-specific benefits.
• 30 extra days to work remotely from anywhere in the world (some restrictions apply).
• Volunteer days.