Customer Architect (SaaS/MDM)

TL;DR

Customer Architect (SaaS/MDM): Serving as the primary technical expert and advocate for enterprise customers using hirify.global's data cloud platform, with an accent on strategic technical alignment, architectural design, and complex issue resolution. Focus on driving operational excellence and long-term customer success by translating technical requirements into product enhancements and ensuring high-quality integration implementations.

Location: Must be based in Texas, Illinois, Florida, North Carolina, South Carolina, New York, New Jersey, or Massachusetts

Company

hirify.global is an AI-powered data unification and management company focused on delivering trusted, interoperable data through its cloud-native master data management platform.

What you will do

• Serve as the technical lead and single point of contact for customer engineering escalations and product issues.
• Deliver technical workshops and advisory services to ensure optimal product usage and alignment with best practices.
• Manage customer ticket portfolios and drive timely resolutions in collaboration with internal engineering teams.
• Present architectural designs and integration strategies to stakeholders to ensure successful solution adoption.
• Advocate for customer needs by translating complex requirements into actionable documentation and product enhancement requests.
• Participate in executive business reviews and analyze performance metrics to foster long-term partnerships.

Requirements

• Must be located in Texas, Illinois, Florida, North Carolina, South Carolina, New York, New Jersey, or Massachusetts.
• Minimum 5 years of experience in a technical support capacity supporting enterprise SaaS products.
• Proven expertise in public cloud environments (AWS, GCP, or Azure) and REST API integrations.
• Experience with on-premise or cloud-based Master Data Management (MDM) solutions.
• Proficiency in observability tools such as CloudWatch or LogDNA.
• Ability to travel to customer sites as required for strategic engagement.

Nice to have

• Prior experience working with data products in the enterprise space.
• Experience with Salesforce, Snowflake, or Google BigQuery.

Culture & Benefits

• Flexible work arrangements supported by a distributed workforce model.
• Focus on a 'Customer First' value system with opportunities to drive digital transformation.
• Collaborative environment that values knowledge sharing and cross-functional teamwork.