IT Support Specialist

TL;DR

IT Support Specialist: Providing first-level technical assistance for PC, Mac, and mobile devices with an accent on inventory management and user access administration. Focus on maintaining internal systems like Active Directory and Google Workspace while ensuring seamless onboarding experiences for new employees.

Location: Must be based in Canada (Remote)

Company

hirify.global is an active player in the digital software industry providing technical solutions and support.

What you will do

• Provide Level 1 technical support for Windows, Mac, and mobile hardware.
• Track and document technical requests and resolutions accurately.
• Manage hardware and software inventory and asset records.
• Oversee access management and security protocols for user accounts.
• Facilitate new user onboarding, including provisioning accounts and hardware setup.
• Create technical documentation for internal hardware and software processes.

Requirements

• Must be based in Canada
• Bachelor's degree in Computer Science or related field
• Proficiency in Windows and macOS troubleshooting
• Experience with mobile device management (Android/iOS)
• Strong interpersonal and communication skills
• Ability to write clear, user-friendly technical documentation

Nice to have

• Experience with Jira Service Desk
• Experience with asset management tools like Snipe-IT
• Knowledge of Google Workspace administration
• Experience with device management platforms like Jamf or Workspace One