IT Internal Support Specialist (Middle)

TL;DR

IT Internal Support Specialist (Fintech): Managing internal technical support, access control, and equipment maintenance to ensure smooth employee operations. With an accent on handling service desk tickets, onboarding/offboarding, and corporate system access management. Focus on troubleshooting hardware/software issues, maintaining knowledge bases, and proactive user communication.

Location: Flexible work from one of the offices or remote with relocation support to Cyprus, Serbia, or Kazakhstan

Company

hirify.global is a fintech product company focused on innovative financial solutions.

What you will do

• Handle and resolve daily tickets in Jira Service Management and provide technical support via Service Desk and Slack
• Conduct onboarding and offboarding processes including user account management and equipment handling
• Manage access to corporate systems such as Active Directory, Google Workspace, Microsoft 365, VPN, and others
• Maintain and update the knowledge base and document standard procedures
• Monitor technical condition of equipment and office hubs across company locations
• Participate in strategic tasks and projects ensuring high customer service and proactive communication

Requirements

• 2+ years of experience as IT Support / Service Desk Specialist
• B1 or higher English level for effective communication with an international team
• Understanding of Incident, Request, and Access Management principles
• Experience with ticketing systems like Jira Service Management, Zendesk, or Freshservice
• Proficiency in Active Directory, Google Workspace, Microsoft 365, and MDM systems (Intune, JAMF, Apple Business Manager)
• Strong communication skills, customer orientation, and stress resilience

Nice to have

• Experience working in an international distributed team
• Basic knowledge of ITIL framework
• Participation in support process automation projects
• Experience with VPN, SaaS management, and security platforms
• Understanding of role-based access control (RBAC) and corporate security standards

Culture & Benefits

• Relocation support to hubs in Cyprus, Serbia, or Kazakhstan with family assistance
• Flexible work options: remote or from office
• Healthcare coverage
• Education budget for language lessons, professional training, and certifications
• Wellness budget for mental health and fitness activities
• 20 days annual leave and paid sick leave