Service Desk Administrator

TL;DR

Service Desk Administrator (System Engineering): Provide responsive IT support and manage ticket workflows for a growing employee base with an accent on hardware, software, and network troubleshooting. Focus on coordinating ticket triage, continual improvement initiatives, and mentoring junior team members in a hybrid remote setup based in Sydney, Australia.

Location: Hybrid remote in Sydney, Australia

Company

hirify.global unifies IT operations to simplify work for over 35,000 customers worldwide, delivering endpoint management, patching, backup, and remote access in a single platform.

What you will do

• Coordinate IT ticket workload, prioritizing and routing tickets appropriately
• Handle complex tickets and serve as a subject matter expert or coach for junior team members
• Build and maintain automations and self-service options to improve IT service delivery
• Maintain IT request catalog and internal documentation
• Lead continual improvement efforts and represent IT in stakeholder meetings
• Perform other duties as needed

Requirements

• Must be located in or near Sydney, Australia with hybrid remote work
• Minimum 3+ years relevant experience and a Bachelor’s or Associate degree
• Familiarity with ticketing systems such as Fresh Service, Jira Service Desk, or Service Now
• Knowledge of Windows, Mac, Linux operating systems and Microsoft Office 365
• Experience with CMD/PowerShell and basic scripting
• Basic hardware troubleshooting and device/software security knowledge
• Strong time management and communication skills
• Experience supporting remote workforce and remote troubleshooting is a plus
• Not eligible for visa sponsorship

Culture & Benefits

• Collaborative, kind, and curious community
• Hybrid work environment with free in-office lunches
• Opportunities for growth and advancement
• Access to renowned training platform
• Competitive compensation
• International workforce collaboration