Internal Communications Manager

TL;DR

Internal Communications Manager (Communications/SaaS): Developing and executing an internal communication strategy to align employees with company priorities and culture with an accent on digital-first content and multi-channel engagement. Focus on building clear, compelling narratives, measuring employee sentiment, and orchestrating key company-wide moments in a distributed environment.

Location: Must be based in the United States (Offices in Atlanta, Austin, Boston, Chicago, Denver, New York, San Francisco)

Salary: $113,500 – $180,000

Company

An AI-powered customer engagement platform that enables brands to create personalized, cross-channel customer experiences at scale.

What you will do

• Define and own the internal communications strategy and roadmap for company-wide moments.
• Establish standards for internal channels including Slack, email, all-hands, and intranets.
• Translate leadership direction into clear, compelling narratives regarding strategy and product.
• Design and facilitate company-wide events like town halls, all-hands, and AMAs.
• Monitor employee sentiment and engagement signals to surface issues early.
• Partner with the People and Marketing teams to ensure consistent messaging.

Requirements

• 5–7 years of experience in communications within fast-changing, complex, and global environments.
• Exceptional writing and editing skills with the ability to distill complex information.
• Strong point of view on digital, social, and community-driven communication tactics.
• Proven ability to communicate effectively in a distributed organization.
• Must have US work authorization.
• Strong relationship-building skills to work effectively across all levels of the organization.

Nice to have

• Background in social media, community management, or content-focused roles.
• Experience using AI tools to experiment with new communication capabilities.
• Familiarity with measuring participation and engagement metrics to improve effectiveness.

Culture & Benefits

• Competitive base salary, equity, and 401(k) plan.
• Comprehensive health insurance (medical, dental, vision, life).
• Generous paid parental leave, flexible PTO, and paid sabbatical.
• Monthly wellness and professional development allowances.
• Commitment to a culture of trust, growth mindset, balance, and humility.