In-life 24/7 Operations Professional (Linux)

TL;DR

In-life 24/7 Operations Professional (Linux): Providing round-the-clock support for Enterprise Cloud Infrastructure with an accent on incident resolution and maintaining system stability. Focus on troubleshooting high-impact incidents, managing Linux/Unix systems, and collaborating with cross-functional teams to ensure uninterrupted business operations.

Location: Must be based in or able to commute to the Sheffield office in the United Kingdom. Role involves a shift pattern of 12-hour cycles (days and nights) with the final night shift eligible for remote work.

Company

hirify.global is a leading global telecommunications company and one of the UK’s largest digital infrastructure providers, currently transforming its networks and systems to connect millions of premises.

What you will do

• Provide 24/7 incident support for the Enterprise Cloud infrastructure estate.
• Deploy changes and implement service requests to maintain infrastructure health.
• Collaborate with vendors to resolve complex infrastructure faults.
• Troubleshoot high-impact incidents in coordination with Application Support and Service Management teams.
• Monitor and maintain the stability of Windows, Unix, and virtualized server environments.

Requirements

• Strong problem-solving abilities and experience managing Linux operating systems via command line.
• Familiarity with virtualization technologies such as VMWare ESX, Microsoft Hyper-V, or Kubernetes.
• Solid understanding of Incident and Change Management processes.
• Effective verbal and written communication skills for explaining technical concepts to various stakeholders.
• Proactive and self-motivated approach to professional growth and process improvement.
• Must be available for 12-hour shift patterns on an 8-day cycle including nights.

Nice to have

• Experience using ServiceNow for incident and change management.
• Knowledge of Windows Server, Solaris, or HPUX environments.

Culture & Benefits

• Competitive salary with a 10% on-target bonus.
• BT Pension scheme with up to 10% employer contribution.
• 25 days annual leave plus bank holidays, increasing with tenure.
• Enhanced family leave policy (18 weeks full pay) and comprehensive women’s health support.
• Access to 24/7 private virtual GP appointments.
• World-class training, development opportunities, and internal share saving schemes.