L3 Support Engineer

TL;DR

L3 Support Engineer: Providing technical support to global customers and managing software updates/platform upgrades with an accent on troubleshooting complex technical issues and ensuring customer environments are up to date. Focus on coordinating major incidents and working closely with engineering and delivery teams.

Location: Hybrid, Bath, GBR

Company

hirify.global Corporation is a global platform-powered leader in unified commerce for shopping and dining, empowering retailers and restaurants to accelerate new possibilities.

What you will do

• Ownership and management of software updates and platform upgrades across customer platforms.
• Act as an escalation point for the Global EDGE Support Shift Teams.
• Maintain and support the NCRVOYIX EDGE virtualization software and infrastructure.
• Assist partners and customers with deploying EDGE servers, both remotely and on-site.
• Monitor live EDGE servers, troubleshoot and resolve technical issues.
• Provide technical support to the Sales engineering team.

Requirements

• Minimum of 3 years’ experience in an IT Operational support role working with Linux operating systems.
• Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls.
• Experience working in a customer-facing technical role.
• Strong analytical skills with proven problem-solving ability.
• Demonstrated willingness to learn and apply new technology.

Nice to have

• Experience with AWS and GCP.
• Experience with Containerization and Kubernetes.
• Experience with CheckMK and Apache.
• Experience with CouchDB and Windows operating systems.
• Experience with Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc).

Culture & Benefits

• Commitment to diversity and equal employment opportunity.
• Globally inclusive company where all people are treated fairly and recognized for their individuality.
• Encouraged to strive to reach their full potential.