Application Support Agent Junior

TL;DR

Application Support Agent Junior (Customer Support): Providing technical support and user assistance for applications with an accent on incident management, user communication, and documentation improvement. Focus on solving user issues, coaching, and working in a multicultural environment within European institutions.

Location: Hybrid work model based in Belgium

Company

hirify.global is a software company dedicated to responsible digitalisation, building innovative and inclusive solutions for EU institutions and private organizations across Europe.

What you will do

• Receive and log user requests, incidents, and questions via multiple channels.
• Provide technical support by investigating issues and identifying solutions.
• Keep end users informed about request status and progress.
• Participate in meetings with Commission staff, including coaching and training activities.
• Contribute to improving documentation and user manuals for training and knowledge sharing.

Requirements

• Higher education or equivalent professional experience.
• First successful experience in user support.
• Excellent knowledge of English and basic knowledge of French.
• Strong analytical skills and solution-oriented mindset.
• Proactive problem-solving approach with strong stress resilience.
• Ability to work effectively in an international and multicultural environment with strong team spirit.
• ITIL Foundation certification is an asset.

Culture & Benefits

• Modern environment with hybrid working model.
• Seamless onboarding and buddy support.
• Competitive compensation and benefits package.
• Health and life insurance program.
• Meal allowance and well-being activities on premises.
• Continuous learning opportunities with unlimited access to Udemy for Business and ad-hoc trainings.