Technical Support Engineer (Edge Network)

TL;DR

Technical Support Engineer (Edge Network): Provide technical support and diagnostics for edge network products and services, handling customer requests and resolving complex issues with an accent on networking, Linux, and CDN technologies. Focus on troubleshooting, escalation, and improving support processes to enhance customer experience.

Location: Remote with flexible options including remote, hybrid, or office work depending on role; work from anywhere up to 45 days per year

Company

Global provider of AI-driven infrastructure and software solutions for cloud, network, and security with 210+ edge locations and partnerships with Intel, NVIDIA, Dell, and Equinix.

What you will do

• Handle customer and internal requests via chat, email, and phone in English
• Provide consultations and technical diagnostics for Edge Network products
• Resolve complex technical issues and escalate when necessary
• Identify issue patterns and suggest improvements to prevent recurrence
• Share knowledge and collaborate with team members to enhance support capabilities

Requirements

• English: B2 or higher required
• 1+ year of technical support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Experience with Linux, API, CDN, and monitoring tools (Grafana, Kibana)
• Strong problem-solving and communication skills
• Ability to explain complex concepts clearly and simply

Nice to have

• Experience with SQL

Culture & Benefits

• Competitive salary and flexible working hours
• Remote, hybrid, or office work options
• Private medical insurance and additional vacation/sick leave (country dependent)
• Language classes and team sports activities
• Modern office spaces with snacks and entertainment options