Customer Service Specialist (Digital Platforms)

TL;DR

Customer Service Specialist (B2B): Providing high-quality support to B2B sports broadcasting clients with an accent on handling complex complaints and ensuring optimal viewing experiences. Focus on driving consumer loyalty, translating feedback into actionable product insights, and maintaining strong communication with internal marketing and commercial teams.

Location: Hybrid, must be based in Brussels, Belgium (Culliganlaan office)

Company

hirify.global is a global sports entertainment pioneer transforming how fans access and experience sports through world-class technology.

What you will do

• Act as the primary point of contact for B2B customers regarding licenses, plans, and broadcast programming.
• Drive consumer loyalty by providing timely and accurate responses across traditional and digital touchpoints.
• Elaborate detailed consumer insight reports for marketing and product teams in Belgium and the UK.
• Represent the brand as an ambassador, defending and promoting hirify.global's reputation.
• Collaborate on process improvement projects to enhance overall service delivery.
• Support external enforcement stakeholders as required.

Requirements

• Fluent Dutch required with impeccable writing style.
• Good knowledge of English for professional communication.
• Proven experience in diplomatically managing complex customer commitments.
• Ability to remain calm and adaptable in a fast-paced environment.
• Strong attention to detail and multitasking capabilities.

Culture & Benefits

• Opportunity to work for a pioneering global sports media brand.
• Collaborative, fast-paced environment focusing on impact and innovation.
• Supportive team culture that values diversity, inclusion, and equality.
• Involvement in international projects with cross-functional teams in the UK and Belgium.