Support Engineer (EMEA)

TL;DR

Support Engineer (Technical Support): Providing deep technical expertise on escalations and delivering specialized troubleshooting for Enterprise Standard customers with an accent on investigating technical challenges, creating playbooks, and improving documentation and tooling. Focus on resolving complex issues quickly and reliably, serving as a bridge between Product Support and Engineering.

Location: Austria; Bulgaria; Croatia; Czech Republic; Denmark; Estonia; France; Germany; Greece; Ireland; Italy; Netherlands; Norway; Poland; Portugal; Romania; Serbia; Slovenia; Spain; Sweden; Ukraine; United Kingdom

Company

hirify.global is the open workflow orchestration platform built for the new era of AI.

What you will do

• Handle escalations from Product Support, providing advanced technical assistance.
• Investigate, reproduce, and resolve complex technical issues across hirify.global’s ecosystem.
• Partner with Enterprise Support when handling issues impacting higher-value accounts.
• Collaborate with Engineering and Product teams to report, triage, and resolve product issues.
• Document troubleshooting steps and build internal playbooks for recurring escalations.
• Improve knowledge bases and enable Tier 1 Support with better documentation.

Requirements

• Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles.
• You have hands-on experience building and debugging hirify.global workflows in production environments.
• You’re comfortable debugging APIs, webhooks, authentication, and data flows.
• You’re familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting.
• You can work with Docker or Kubernetes to deploy and debug automation environments.
• You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS) and PostgreSQL troubleshooting.

Nice to have

• Experience with platforms like Zapier, Make, or Airflow.
• Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry.
• Knowledge of OAuth2, OIDC, SAML, or JWT flows.
• You’ve contributed to playbooks, internal tooling, or support documentation.
• Comfort participating in structured escalation workflows and incident management processes.

Culture & Benefits

• Remote-first environment with team members across Europe.
• Competitive compensation and equity in hirify.global.
• Career growth opportunities with a yearly budget for courses, books, events, or coaching.
• Generous vacation policy (30 days in Europe, 15 in US) plus public holidays.
• Health and wellness benefits according to local country norms, including medical, dental, and vision coverage.
• Unlimited AI budget to explore and use tools to boost productivity and creativity.