Business Operations Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Business Operations Manager: Driving strategic alignment and knowledge-led growth through operational frameworks and scalable customer engagement processes with an accent on data-driven retention strategies. Focus on building automated customer journeys, optimizing sales-related processes, and acting as the bridge between global operations and local markets to unlock customer value.
Location: Hybrid role based in Stockholm or London.
Company
is a global team dedicated to transforming urban mobility by guiding customers towards more livable cities using insight-driven operations.
What you will do
- Monitor and predict customer health indicators to reduce churn and identify at-risk accounts.
- Build and optimize scalable digital customer engagement touchpoints and journeys.
- Translate usage data into actionable retention and upsell playbooks.
- Define and track key operational metrics to identify trends and improvement opportunities.
- Collaborate with Sales, Marketing, and Product teams to ensure seamless execution of cross-functional initiatives.
- Lead operational projects from conception to completion to drive best practices.
Requirements
- Professional experience in Business Operations, Customer Success Operations, or Consulting within a high-growth B2B SaaS environment.
- Proven expertise in managing CRM systems like Salesforce or HubSpot to build automated workflows.
- Advanced data analysis skills using tools such as Tableau, Looker, or PowerBI.
- Proficiency in English is required.
- Strong understanding of SaaS customer lifecycles and retention modeling.
- Demonstrated ability to influence stakeholders and drive change management without direct authority.
Culture & Benefits
- Focus on curiosity, focus, and collaboration as core company values.
- Opportunity to work within a global team transforming urban mobility.
- Exposure to high-level strategic planning and cross-functional operations.
- Environment that prioritizes data-led decision-making and professional growth.
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