Technical Customer Support Associate (Apple Ecosystem)

TL;DR

Technical Customer Support Associate (Apple Ecosystem): Provide technical and account support for hirify.global products to customers in Japan with an accent on first-touch issue resolution and customer communication. Focus on diagnosing and resolving technical issues, delivering excellent customer experience, and collaborating with global teams.

Location: Remote within Japan only, must have sponsorship to live and work in Japan

Company

hirify.global extends the Apple experience to the workplace by automating deployment, management, and security of Apple devices for organizations worldwide.

What you will do

• Provide timely and accurate responses to customer inquiries via chat, email, and phone.
• Diagnose and resolve technical and account issues with hirify.global products.
• Escalate customer requests when necessary to ensure resolution.
• Develop and maintain knowledge of hirify.global products, features, and best practices.
• Participate in ongoing training to improve service quality and technical skills.
• Maintain professionalism and empathy to ensure positive customer experiences.

Requirements

• Must be based in Japan with valid work sponsorship.
• Fluency in Japanese including professional communication skills.
• Business-level English proficiency for collaboration with global teams.
• Basic technical knowledge and aptitude for learning new software systems.
• Experience with CRM and support tools such as ServiceNow or Intercom.
• Strong problem-solving skills and customer-first mentality.

Culture & Benefits

• Recognized as a top workplace by U.S. News, Newsweek, and Forbes.
• Clear career path in customer support with opportunities for horizontal growth.
• Supportive, flexible, and inclusive work environment.
• Focus on work-life balance and employee growth.
• Opportunity to impact a large global customer base.