Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and expanding a portfolio of enterprise-level hospitality clients with an accent on driving product adoption and NRR. Focus on building long-term strategic relationships, identifying growth opportunities, and ensuring customer satisfaction through consultative engagement.

Location: Must be based in or able to commute to Montreal, Canada for a hybrid role (3 days/week in office)

Company

hirify.global is a global, publicly traded commerce platform provider empowering businesses in retail, hospitality, and golf through unified online and physical operations.

What you will do

• Serve as the primary point of contact for high-value enterprise accounts.
• Drive product adoption and Net Revenue Retention (NRR) for an assigned book of business.
• Plan and conduct Quarterly Business Reviews (QBRs) and success plans.
• Identify and guide customers through upgrade paths and new product integrations.
• Monitor customer health data to develop and execute proactive retention strategies.
• Advocate for customer needs internally to influence product innovation and gap resolution.

Requirements

• 5+ years of experience in enterprise account management, customer success, or similar sales roles.
• Fluency in English is required due to international client communication.
• Deep understanding of consultative sales within a SaaS environment.
• Strong interpersonal skills with the ability to build and maintain relationships with executives.
• Exceptional time management and organizational skills.
• Must be based in Montreal for hybrid office attendance.

Nice to have

• Bachelor’s degree in a relevant field.
• Experience with Salesforce and Churn Zero.
• Industry expertise in retail or hospitality sectors.

Culture & Benefits

• Flexible hybrid work environment (3 days per week in-office).
• Unlimited paid time off policy and flexible working arrangements.
• Comprehensive health insurance and wellness benefits.
• hirify.global RSU program participation.
• Opportunities for professional development via LinkedIn Learning.
• Inclusive, diverse workplace culture originating from LGBTQ+ roots.