Customer Deployment Engineer

TL;DR

Customer Deployment Engineer (Medtech/AI): Responsible for implementing and supporting hirify.global's diagnostic AI healthcare solutions, including onsite and remote installation, configuration, and troubleshooting. With an accent on healthcare informatics and enterprise Linux system management. Focus on delivering high-quality customer experiences, managing integrations, and resolving complex technical issues.

Location: Germany, with up to 25% travel required

Company

hirify.global develops AI diagnostic tools to improve healthcare outcomes globally by supporting clinicians with advanced technology.

What you will do

• Implement hirify.global solutions including software installation, configuration, and system testing both onsite and remotely.
• Communicate with customers and internal teams to detail project requirements and provide training.
• Manage and configure Ubuntu Linux enterprise systems remotely.
• Collaborate with healthcare vendor partners to maintain integrations.
• Provide Level 2 and 3 technical support, troubleshooting, and issue resolution.
• Document troubleshooting steps and manage customer cases professionally.

Requirements

• Location: Must be based in Germany
• Experience with case management tools (Salesforce Service Cloud, Jira) and knowledge bases (Confluence, SharePoint).
• Familiarity with AWS, VMWare, containerization (Docker, Kubernetes), and Linux OS administration.
• Knowledge of healthcare informatics protocols (HL7, DICOM, PACS, EHR, RIS).
• Strong scripting skills in bash or python and networking concepts (DNS, TCP/IP).
• Willingness to travel up to 25% of the year.

Nice to have

• Experience with healthcare workflow engines (e.g., Nextgen Connect).
• Strong customer engagement and organizational skills.
• Ability to work independently and manage multiple tasks.

Culture & Benefits

• Work on pioneering AI technology improving global healthcare outcomes.
• Collaborate with a global, diverse team in a culture of trust and autonomy.
• Access to yearly learning and development budgets, mentoring, and career growth frameworks.
• Flexible work options including work from home and flexible hours.
• Inclusive family support policies covering fertility, parenthood, and beyond.