Senior Customer Service Representative - Account Manager

TL;DR

Senior Customer Service Representative - Account Manager (Customer Support): Manage high-value client accounts, oversee resource fulfillment and invoicing, and maintain client relationships with an emphasis on accuracy and collaboration. Focus on detailed record keeping, proactive client support, and cross-functional teamwork in an onsite role based in Victoria, MN.

Location: Onsite in Victoria, MN, USA

Salary: $34,000 - $57,500 USD

Company

hirify.global is a global leader in professional information services combining domain knowledge with specialized technology to support critical decision-making.

What you will do

• Serve as the main point of contact for high-value contracted clients, managing resource fulfillment and invoicing.
• Maintain accurate records of contracts, client data, and CRM entries.
• Participate in client meetings and collaborate cross-functionally to support client needs.
• Manage the client support process to foster positive and productive relationships.
• Maintain professional and solutions-oriented communication with clients and internal teams.
• Keep CRM and project management tools up to date daily.

Requirements

• Must work onsite in Victoria, MN office five days a week
• 5+ years managing complex accounts with strong organizational and analytical skills.
• Experience with Salesforce and Microsoft Office (Word, Excel, Outlook).
• Strong oral and written communication and presentation skills.
• Bachelor’s degree in business or equivalent.
• Prior experience in Nursing Education field preferred.

Culture & Benefits

• Medical, Dental, and Vision Plans, 401(k), FSA/HSA, Commuter Benefits.
• Tuition Assistance Plan, Vacation and Sick Time, Paid Parental Leave.
• Supportive team environment with focus on professional development.
• Diversity and inclusion recognized by multiple awards.

Hiring process

• In-person interviews without AI assistance or virtual backgrounds.
• Applicants may be required to appear onsite at hirify.global office.
• Focus on assessing individual skills, experiences, and communication style.