Manager, Renewals Management (SaaS)

TL;DR

Manager, Renewals Management (SaaS): Leading a team of Renewal Managers to execute and optimize the renewal lifecycle with an accent on driving customer retention and standardizing renewal strategies. Focus on maximizing revenue retention and identifying expansion opportunities while mentoring a team of high-performing individual contributors.

Location: Must be based in Austin, TX and there is a two day per week in office requirement.

Salary: $141,000 - $199,800 USD

Company

hirify.global is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

What you will do

• Lead and develop a team of Renewal Managers, providing coaching, mentorship, and performance management.
• Own and optimize the renewals process, ensuring efficiency and alignment with broader customer retention strategies.
• Develop a programmatic approach to corporate renewals management, establishing segmentation criteria.
• Drive accountability for the team's renewal targets, maintaining accurate forecasts and ensuring consistent execution of renewal playbooks.
• Partner cross-functionally with Sales, Customer Success, RevOps, and Legal to drive seamless renewal negotiations.
• Standardize and refine renewal playbooks, leveraging data and best practices to improve retention rates and drive expansion opportunities.

Requirements

• 1-2+ years of experience leading or managing Renewals or other Post-Sales teams.
• 4+ years of experience in Renewals, Customer Success, Account Management, or another relevant quota-carrying Post-Sales function within an Enterprise SaaS environment.
• Proven track record of leading and developing high-performing teams with a focus on retention and expansion.
• Strong negotiation and contract management skills, with experience closing large, complex agreements.
• Deep experience collaborating with Sales, Customer Success, RevOps, BizTech, and Legal to drive customer retention.
• Exceptional communication and stakeholder management skills, with an ability to influence cross-functional partners and senior leadership.

Culture & Benefits

• Comprehensive benefit offerings.
• Opportunity to receive benefits, restricted stock units, and may include incentive compensation.
• Equal opportunity employer.
• Embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive.